Frequently Ask Questions (FAQs) 

General Information

  1. What is Fangyuan Service Company Limited? Fangyuan Service Company Limited is a distributor of commodities and groceries, serving as a middleman for resale to companies in both the public and private sectors.
  2. What types of products do you offer? We offer a wide range of products including staple food items (like rice, flour, and grains), packaged groceries (such as canned goods and sauces), fresh produce (fruits and vegetables), beverages (bottled water, soft drinks, and juices), and household essentials (cleaning supplies and personal care items).

Ordering and Pricing

  1. How can I place an order? You can place an order by contacting our sales team via email, phone, or through our website's order form.
  2. What are your pricing options? Our pricing is competitive and varies depending on the product and quantity ordered. For detailed pricing, please refer to our product catalog or contact our sales team.
  3. Are there any discounts for bulk orders? Yes, we offer discounts for bulk orders. Please contact our sales team for more information on bulk pricing.

Payment and Delivery

  1. What payment methods do you accept? We accept various payment methods including bank transfers, credit cards, and online payment platforms.
  2. What is your delivery process? Once an order is placed, our logistics team ensures timely and efficient delivery to your specified location. We provide tracking information for all shipments.
  3. What is the estimated delivery time? Delivery times vary based on the destination and product availability. Typically, deliveries within [Country] take 3-5 business days, while international deliveries may take 7-10 business days.

Customer Support

  1. How can I contact customer support? You can reach our customer support team via phone, email, or through the contact form on our website. Our team is available to assist you with any inquiries or issues.
  2. What should I do if I receive a damaged or incorrect product? If you receive a damaged or incorrect product, please contact our customer support team immediately. We will arrange for a replacement or refund as per our return policy.