Standard Terms and Conditions of Sale

1. Acceptance of Terms

By placing an order with Fang Yuan Service Company Limited (“the Company”), you agree to these Terms and Conditions. Any deviation from these terms must be expressly agreed upon in writing by both parties.

2. Payment Terms

  • Invoice Payment: All invoices are payable within 30 working days from the invoice date unless otherwise agreed in writing.
  • Payment Methods: Payments must be made directly to the designated Fang Yuan Service Company Limited bank account. Clients are required to email the deposit slip to cs@fangyuanservice.co as proof of payment.
  • Late Payments: Payments not received by the due date will incur an interest charge of 5% of the outstanding balance. The Company reserves the right to suspend services or deliveries without prior notice in cases of overdue payments.

3. Non-Refundable Payments

  • All payments made to the Company are non-refundable, except as outlined in the refund or return policy for damaged or incorrect products.

4. Delivery and Risk

  • Delivery Timeline: Delivery times will be specified upon order confirmation and vary based on destination and product availability. The Company strives to ensure timely delivery but is not liable for delays caused by unforeseen circumstances.
  • Risk Transfer: Risk of loss or damage to goods passes to the client upon delivery.
  • Damaged/Incorrect Products: Clients must notify the Company of any damaged or incorrect products within 7 days of delivery to be eligible for a replacement or refund.

5. Taxation and Withholding

  • Any tax or withholding obligations required by local legislation in the client’s country are the client’s responsibility. The invoice amount must be paid in full, excluding any deductions for local tax requirements.

6. Modification of Orders

  • Any modifications to orders, including quantity, product type, or delivery date, must be agreed upon in writing and signed by an authorized representative of the client.

7. Returns and Refund Policy

  • Return Requests: Returns for eligible items must be initiated within 7 days of delivery and approved by the Company.
  • Replacement or Refund: Replacement or refund will only be provided for goods that are returned in their original condition and approved as damaged, defective, or incorrectly supplied.

8. Force Majeure

  • The Company is not liable for delays or non-performance caused by events beyond its control, including but not limited to natural disasters, government actions, or logistical disruptions.

9. Limitation of Liability

  • The Company’s liability for any claim arising from its services is limited to the value of the specific transaction. The Company is not liable for indirect, incidental, or consequential damages.

10. Dispute Resolution and Governing Law

  • All disputes arising from these Terms and Conditions will be resolved under the laws of Hong Kong. Any legal actions will fall under the jurisdiction of Hong Kong courts.

11. Client Obligations

  • The client agrees to provide accurate and up-to-date information for orders, including delivery details and contact information.
  • The client is responsible for ensuring compliance with applicable import/export regulations in their country.

12. Contact Information

For any inquiries or concerns, please contact Fang Yuan Service Company Limited at:

  • Email: cs@fangyuanservice.co
  • Phone: +852-95215487
  • Address: Flat/Rm A04, G/F, Wang Cheong Enterprise Centre, 65-69 Chai Wan Kok Street, Tsuen Wan, NT